National Numbers
Tel: 01642 363738     Web : www.nationalnumbers.co.uk
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Complaints Procedure

 

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of our service, please contact us in any way you prefer. Our contact details are as follows;

 

Phone:
01642 363738
Email:
complaints@nationalnumbers.co.uk
Address:
National Numbers
21 Manor Way,
Belasis Hall Technology Park,
Billingham,
TS23 4HN

 

We also comply with three independent Codes of Practice: The Retail Motor Industry Cherished Numbers Dealers Association (www.cnda.co.uk), The Cherished Numbers Guild (www.cnguild.co.uk) and The Institute of Registration Agents and Dealers (www.mirad.co.uk).

National Numbers will acknowledge your complaint within 3 working days and issue a response within 5 working weeks.

If you are not satisfied with our response, we may be able to refer the matter to one of our trade bodies conciliation services.


If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Payment Assist. Payment Assist will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Payment Assist's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Payment Assist's final response letter to you.

They can be contacted in the following ways:

 

 

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

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  • We accept Visa
  • We accept Visa Debit
  • We accept Visa Electron
  • We accept Mastercard
  • We accept Maestro
  • We accept PayPal

All major payment methods accepted

Proud Members Of

Proud members of ALL number plate dealership trade organisations.

CNDA and RMI
Cherished Numbers Dealers Association
Retail Motor Industry Federation
Cherished Numbers Guild
Institute of Registration Agents & Dealers


We're also DVLA recognised - meeting the terms and conditions of the DVLA's ethical trading practices.

We're also DVLA recognised - meeting the terms and conditions of the DVLA's ethical trading practices.
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